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Terms of service

By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use sproutcultures.com if you do not agree to take all of the terms and conditions stated on this page.
 

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice, and any or all Agreements: "Client", "You" and "Your" refers to you, the person accessing this website and accepting the company's terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of the Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

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1. Cookies

We employ the use of cookies. By using our website, you consent to the use of cookies in accordance with our privacy policy. Most modern-day interactive websites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting.

2. License

Unless otherwise stated, GreenGrowth Labs and/or it’s licensors own the intellectual property rights for all material on GreenGrowth Labs. All intellectual property rights are reserved. You may view and/or print pages from [Insert Website URL] for your own personal use subject to restrictions set in these terms and conditions.

You must not:

  • Republish material from sproutcultures.com

  • Sell, rent, or sub-license material from sproutcultures.com

  • Reproduce, duplicate or copy material from sproutcultures.com

  • Redistribute content from Spoutcultures (unless content is specifically made for redistribution).

3. User Comments

  • This Agreement shall begin on the date hereof.

  • Certain parts of this website offer the opportunity for users to post and exchange opinions, information, material, and data ('Comments') in areas of the website. We do not screen, edit, publish or review Comments prior to their appearance on the website and Comments do not reflect the views or opinions of Sproutcultures, its agents, or affiliates. Comments reflect the view and opinion of the person who posts such view or opinion. To the extent permitted by applicable laws, Sproutcultures shall not be responsible or liable for the Comments or for any loss cost, liability, damages, or expenses caused and or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

  • Sproutcultures reserves the right to monitor all Comments and to remove any Comments which it considers in its absolute discretion to be inappropriate, offensive, or otherwise in breach of these Terms and Conditions.

4. Hyperlinking to our Content

  • The following organizations may link to our Web site without prior written approval:

    • Government agencies;

    • Search engines;

    • Online directory distributors when they list us in the directory may link to our Web site in the same manner as they hyperlink to the Web sites of other listed businesses; and

    • Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

  • These organizations may link to our home page, to publications, or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

5. Reservation of Rights

We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.

6. Removal of links from our website

If you find any link on our Web site or any linked web site objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.

7. Disclaimer

The information on this website is provided "as is," with all faults, and Sproutcultures expresses no representations or warranties, of any kind related to this website or the materials contained on this website. Also, nothing contained on this website shall be interpreted as advising you. By using this website, you agree to the exclusions and limitations of liability stated above and accept them as reasonable. Do not use this website if you do not agree that they are reasonable. If any of the points in this terms and conditions are found to be unenforceable under applicable law, that will have no bearing on the enforceability of the rest of the terms and conditions.

Disclaimers

We aim to provide good quality products. However, we expect that you use them professionally and in accordance with your local laws and regulations. 
 

  1. Intended Use Disclaimer:

    • "The products sold here are intended for use only by qualified professionals in laboratory and industrial settings. The products sold here are not intended for use in food and medical settings. Buyers should be appropriately trained on the use of these products. We are not responsible for any injury or damage caused by the misuse or misapplication of our products."

  2. Regulatory Compliance Disclaimer:

    • "It is the buyer's responsibility to ensure that all products purchased from our website are used in accordance with all local, state, national, and international laws and regulations."

  3. Safety and Risk Disclaimer:

    • "Buyers should handle all products with care and follow safety guidelines and instructions provided. We do not accept any liability for personal injury or property damage that may arise from the use of our products."

  4. Limitation of Liability:

    • "We shall not be liable for any special, incidental, indirect, or consequential damages that may result from the use of, or the inability to use, the materials on this site or the performance of the products, even if we have been advised of the possibility of such damages."

  5. Warranty Disclaimer:

    • "All products are provided 'as is' without warranty of any kind, either express or implied. We disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose."

  6. Chemical Use Disclaimer:

    • "Chemicals sold by us are not intended for and should not be used for drug, food, or household uses. They are intended only for research and industrial purposes."

  7. Product Specification and Changes:

    • "We reserve the right to update or change product specifications and prices at any time without prior notice. In the event that a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information, we have the right to refuse or cancel any orders placed for the product listed at the incorrect price."

  8. Export Compliance:

    • "Products sold by us may be subject to export control laws and regulations in the EU, USA, or other countries. The buyer agrees to comply strictly with all such laws and regulations and acknowledges that they have the responsibility to obtain such licenses to export, re-export, or import as may be required."

Shipping policy

Our goal is to provide you with the best products and a seamless shipping experience. Please review our shipping policy outlined below.

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1. Processing Your Order:

  • All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If you ask really nicely we could be persuaded.

  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

2. Shipping Rates & Delivery Estimates:

  • Shipping charges for your order will be calculated and displayed at checkout.

  • Delivery delays can occasionally occur.

3. Shipment Confirmation & Order Tracking:

  • You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

4. Domestic and International Shipping:

  • We offer worldwide shipping. Please note that shipping rates and delivery times vary by destination.

  • For international shipments, Sproutcultures is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

  • We assume that you checked local regulations regarding the legality of the product you purchase with us.

5. Damages:

  • Sproutcultures is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

  • Please save all packaging materials and damaged goods before filing a claim.

6. Returns Policy:

  • Our Return & Refund Policy provides detailed information about options and procedures for returning your order. Please refer to our Return Policy page for more information.

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Returns policy

If you are not entirely satisfied with your purchase, we're here to help. Below is our returns policy to ensure a straightforward process for returning your items.

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1. Return Period:

  • You have 30 calendar days to return an item from the date you received it.

2. Conditions for Returns:

  • To be eligible for a return, your item must be unused and in the same condition that you received it.

  • Your item must be in the original packaging.

  • Your item needs to have the receipt or proof of purchase.

3. Non-returnable Items:

  • Certain types of items cannot be returned, such as perishable goods (i.e. opened MS medium) and custom products (such as special orders or personalized items).

  • Please contact us if you have questions or concerns about your specific item.

4. Restocking Fee:

  • We reserve the right to charge a restocking fee of 10% for any returns that are not due to our error (e.g., changing your mind, order placed by mistake). This will be deducted from your refund.

5. Refunds:

  • Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

  • If your return is approved, we will initiate a refund to your credit card (or original method of payment).

  • You will receive the credit within a certain amount of days, depending on your card issuer's policies.

6. Exchanges:

  • If your item is defective or damaged, we may offer an exchange instead of a refund. Please contact us to discuss the best option for your specific situation.

7. Shipping Costs for Returns:

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

  • If you receive a refund, the cost of return shipping will be deducted from your refund.

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Privacy policy

Effective Date: 2024-04-13

Your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, protect, and handle your personal information as you use our website and services. This policy is crafted in compliance with the General Data Protection Regulation (GDPR) and applicable local laws.

1. Introduction

This policy applies to all information collected through our website and any related services, sales, marketing, or events.

2. Information We Collect

We collect personal data that you provide to us when you:

  • Purchase our products

  • Register for an account

  • Subscribe to our newsletter

  • Participate in a contest or survey

  • Contact us directly

This data may include your name, address, email address, phone number, payment information, and any other details you choose to provide.

3. How We Use Your Information

We use the information we collect primarily to:

  • Fulfill our service to you (manage orders, payments, shipping, returns, and exchanges)

  • Maintain and improve our website and services

  • Communicate with you about our products, services, and offers

  • Comply with legal obligations

4. Disclosure of Your Information

We may share your information with:

  • Service providers who perform services on our behalf

  • Professional advisors like lawyers, auditors, and insurers

  • Law enforcement or other government authorities if required by law

5. International Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to access, correct, erase, restrict, transfer, or object to processing.

9. Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information.

10. Third-Party Links

This website may include links to third-party websites, plug-ins, and applications. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

11. Changes to This Privacy Policy

We may update this policy from time to time. The updated version will be indicated by an updated "Effective Date" and the updated version will be effective as soon as it is accessible.

12. How to Contact Us

If you have any questions or comments about this policy, the ways in which we collect and use your information, your choices and rights regarding such use, or wish to exercise your rights under applicable law, please do not hesitate to contact us at:

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